JUST A MOMENT…….. "In our endeavour to create a successful business enterprise let us not forget our customers, who probably in pain, may look for help and solution which each of you for a moment may feel is beyond your scope. 'THIS IS OUR MOMENT OF TRUTH' Each of you will however be able to deliver and accomplish customer expectations and far exceed those, only if you demonstrate innovation, team spirit and empathy for our patients and other colleagues." A smile in return is your only feedback. Measure yourself everyday by the smiles you get. ……. A RAVI NARASIMHAN

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